Compare Re:Desk vs. SysAidThere is a wide range of Help Desk Software products available for businesses these days. The simplest way to find out which service fits your needs best is to examine them side by side. As an example, here you can assess Re:Desk and SysAid for their overall score (8.0 vs. 7.7, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively). Additionally, you can examine their capabilities and pricing terms as well as other useful information below. When matching products make sure to compare their similar capabilities and mark their differences to get a clearer picture of both deals. Likewise, remember to assess non-core features including security, backup, intuitiveness, and helpdesk support. Our experts made sure to review all popular Service Desk Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshservice, SysAid.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
SysAid provides tailored pricing by quote which can be requested by phone.
|Coca Cola, Panasonic, Adobe, Lufthansa, LG|
|USA, UK, Canada, International, Russia||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish|
|Small Business | Medium Business||Large Enterprises | Medium Business|
Re:Desk integrates with the following business systems and applications:
At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.
Here are the details:
1. BI Analytics – Powered by Qlik
In addition, they offer many more Add-Ons and Third-Party Integrations.
|List of Features|
List of Features
| 128 Chestnut Street|
Newton, MA 02465
|Learn more about Re:Desk pricing||Learn more about SysAid pricing|
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Almost as essential as features and user support responsiveness are pricing options given by Re:Desk and SysAid. Although pricing should not be the sole factor it’s definitely a key thing to consider. You should look for a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your business develops. Make sure you don’t select pricing plans that have extra tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually benefit from discounts. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it’s like to work with Re:Desk and SysAid.