Compare Re:Desk vs. SysAid

Getting the proper Help Desk Software product is as straightforward as comparing the solid and low features and terms offered by Re:Desk and SysAid. Here you can also match their general scores: 8.0 for Re:Desk vs. 9.0 for SysAid. Or you can verify their general user satisfaction rating, N/A% for Re:Desk vs. 98% for SysAid. We suggest that you take some time to study their unique features and decide which one is the better choice for your company. What’s more bear in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual app for a global team or a mobile app to help you work in the field. We realize that not all companies have enough time to try out a wide range of various services, so we created a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Zendesk, Freshservice.
Software

Re:Desk

VS

SysAid

VS

Re:Desk screenshot SysAid screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

98% ?

Price

Price

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
Easy Links
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Phone

Contact Phone

+1-800-686-7047
Customer Support

Customer Support

Ticket
Phone Live Support
Ticket Training
Contact Address

Contact Address

128 Chestnut Street
Newton, MA 02465
USA
Contact Email

Contact Email

support@sysaid.com
Company Size

Company Size

Small Business | Medium Business Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Coca Cola, Panasonic, Adobe, Lufthansa, LG
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about SysAid pricing
Languages

Languages

English, Russia English, Dutch, Polish, Turkish, Swedish
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

SysAid provides tailored pricing by quote which can be requested by phone.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you select a service that you believe will be an actual asset for your business you shouldn’t just focus on what reviewers have to say about it. In many cases individual experience with the service will vary, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for every solution to give you a reliable overview of how actual users of Re:Desk and SysAid rate their contact with the service. Our algorithm is based on detailed analysis of product mentions on other websites, social media and blogs, so you will get a comprehensive and credible landscape of what other people think about each app. In this example Re:Desk has a total satisfaction rating at N/A% while for SysAid 98% of people claim they had a positive experience with it.