Compare Re:Desk vs. SysAid

There is a wide range of Help Desk Software products available for businesses these days. The simplest way to find out which service fits your needs best is to examine them side by side. As an example, here you can assess Re:Desk and SysAid for their overall score (8.0 vs. 7.7, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively). Additionally, you can examine their capabilities and pricing terms as well as other useful information below. When matching products make sure to compare their similar capabilities and mark their differences to get a clearer picture of both deals. Likewise, remember to assess non-core features including security, backup, intuitiveness, and helpdesk support. People who want to save some time or would like to get a Service Desk Software suggestion from our experts might want to investigate these top choices for this year: Freshservice, Samanage, JIRA Service Desk.
Software

Re:Desk

VS

SysAid

VS

Re:Desk screenshot SysAid screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

98% ?

Cost

Cost

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Winner of our Expert's Choice Award. SysAid is feature rich, easily configurable and highly-scalable help desk solution targeted at large businesses.
Easy Links
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

SysAid offers both SaaS and on-premise options, and three editions. Contact the vendor directly for a price quote.

Basic

  • Help desk
  • Ticketing
  • Full Asset Management.

Full

All Basic edition features, plus:

  • Help Desk
  • Ticketing
  • Asset Management
  • Self-Service Portal
  • Knowledge Base
  • Remote Control

A la Carte

  • Help desk
  • Ticketing
  • Asset management
  • Self-Service Portal
  • Knowledge base
  • Remote control
  • ITIL (Change/Problem/Incident Management)
  • CMDB
  • SLA/SLM
  • Unlimited configurable fields
  • Third-party integrations
  • Multiple email boxes
  • API

The company also offers free access to the SysAid community, 3-Tier support and maintenance, and a 90-days money back guarantee.

Popular Clients

Popular Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, International, Germany, Spain, Italy, Portugal
Email Address

Email Address

support@sysaid.com
Customer Types

Customer Types

Small Business | Medium Business Large Enterprises | Medium Business
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations. For more details, please visit their marketplace https://www.sysaid.com/it-service-management-software/marketplace.

List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages
Contact No.

Contact No.

+1-800-686-7047
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

128 Chestnut Street
Newton, MA 02465
USA
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about SysAid pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as features and user support responsiveness are pricing options given by Re:Desk and SysAid. Although pricing should not be the sole factor it’s definitely a key thing to consider. You should look for a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your business develops. Make sure you don’t select pricing plans that have extra tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually benefit from discounts. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it’s like to work with Re:Desk and SysAid.