Compare Re:Desk vs. LANDESK Service Desk

If you need to get a convenient way to learn which Help Desk Software product is better, our unique method gives Re:Desk a score of 8.0 and LANDESK Service Desk a score of 8.0 for general quality and performance. In addition, Re:Desk is rated at N/A%, while LANDESK Service Desk is rated 94% for their user satisfaction level. You can also review their product details, including features, tools, options, plans, prices, and more. Find out if the software can customize some of its workflows to ensure the app matches your own business processes. Our team put a lot of effort to review all popular Service Desk Software products that you can find out there, but among them these three deserved our special attention: Freshservice, JIRA Service Desk, Samanage.
Comparison

Re:Desk

VS

LANDESK Service Desk

VS

Re:Desk screenshot LANDESK Service Desk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

94% ?

Price

Price

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
It helps to optimize services, offer end users exceptional experiences, and support business agility to meet the needs of every digital enterprise.
Useful Links
Contact Address

Contact Address

698 West 10000 South Suite 500
South Jordan, Utah 84095
USA
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios
Phone Number

Phone Number

+1-801-208-1500
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia International
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Email Address

Email Address

contact@landesk.com
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about LANDESK Service Desk pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

LANDESK Service Desk FEATURES

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)
Prominent Customers

Prominent Customers

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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Re:Desk and LANDESK Service Desk were reviewed by a team of independent B2B experts who conducted a thorough analysis of all crucial aspects of each product. Their ultimate rating was calculated using our unique SmartScore model which gives an individual partial score to every component including: main features, client support, mobile support, security, user satisfaction and market presence. We know useful features are not the only factor crucial to a business so we make sure we pay attention to all aspects of a product prior to calculating its final rating.