Compare Re:Desk vs. FocalScope

Today’s enterprises require the top Help Desk Software product to keep on being competitive. On this page we help you with buying the right software, by allowing you to assess Re:Desk and FocalScope down to the very details of their individual offers. You may also make use of our general scoring values, which rate the software overall quality and performance. Re:Desk got a 8.0 score, while FocalScope has a score of 8.2. Likewise, you may compare their general user satisfaction rating: N/A% (Re:Desk) against N/A% (FocalScope). Keep in mind to select the application that best matches your most crucial priorities, not the software with the higher number of features. We know that not all people have enough time to test a wide range of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Samanage, Freshservice.





Re:Desk screenshot FocalScope screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

N/A% ?





Pricing Type

Pricing Type

Monthly payment Monthly payment
Full Review

Full Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Easy Links
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
List of Features

List of Features


  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning


  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat
Prominent Clients

Prominent Clients

DHL, American Express, Singtel
Available Languages

Available Languages

English, Russia English
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM
Available Devices

Available Devices

Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about FocalScope pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Number

Phone Number

Vendor Email

Vendor Email
Company's Address

Company's Address

171 2Nd Street, Suite 300
Commack, New York 11765
Compare Products

Compare Products

Compare with Zoho Support
Compare with Vision Helpdesk
Compare with Issuetrak
Compare with SysAid
Compare with Helpdesk Pilot
Compare with Zendesk
Compare with eStreamDesk Helpdesk
Compare with LiveAgent
Compare with DeskPRO
Compare with Spiceworks
Compare with EasyVista
Compare with CA Service Desk Manager
Compare with Zoho Wiki
Compare with PhoneBurner
Compare with Ringostat
Compare with BeAnywhere Support Express
Compare with Giosg
Compare with Deskero
Compare with VisionFlow
Compare with Yoummday
Popular Alternatives

Popular Alternatives



Page last modified

When you pick a product that you believe will be an actual asset for your business you shouldn’t simply focus on what experts have to say about it. In many cases personal experience with the product may be different, depending on your own goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every product to give you an immediate impression of how actual users of Re:Desk and FocalScope evaluate their experience with the solution. Our system is based on advanced analysis of product mentions on other websites, social networks as well as blogs, so you are going to receive a full and reliable picture of what other customers think about each app. In this case Re:Desk got a total satisfaction rating at N/A% while for FocalScope N/A% of people express they had an enjoyable experience with it.