Compare Re:Desk vs. FocalScope

Getting the suitable Help Desk Software product is as easy as assessing the strong and weak features and terms offered by Re:Desk and FocalScope. Here it's also possible to match their overall scores: 8.0 for Re:Desk vs. 8.2 for FocalScope. Or you can verify their general user satisfaction rating, N/A% for Re:Desk vs. N/A% for FocalScope. We suggest that you take some time to examine their unique features and determine which one is the better alternative for your organization. Likewise, don’t forget to factor in your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile platform to help you work away from your office. We know that not all companies have the time to try out a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, SysAid, Samanage.





Re:Desk screenshot FocalScope screenshot
Pricing Details


Our Score

8.0 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

N/A% ?





Pricing Model

Pricing Model

Monthly payment Monthly payment
Complete Review

Complete Review



Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Easy Links
Phone No.

Phone No.

Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM
Company Email

Company Email
OS Supported

OS Supported

Prominent Customers

Prominent Customers

DHL, American Express, Singtel
Company's Address

Company's Address

171 2Nd Street, Suite 300
Commack, New York 11765
List of Features

List of Features


  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning


  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat
Available Support

Available Support

Phone Live Support
Ticket Training
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, International
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about FocalScope pricing
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Every time you choose a solution that you are sure will be an actual asset for your team you shouldn’t simply limit yourself to what professionals have to say about it. Very often personal experience with the service may be different, depending on specific preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every service to give you a quick overview of how actual users of Re:Desk and FocalScope evaluate their experience with the product. Our algorithm is built around advanced analysis of product appearances on other websites, social media as well as blogs, so you are going to receive a comprehensive and credible overview of what other users think about every solution. In this example Re:Desk has a total satisfaction rating at N/A% while for FocalScope N/A% of people express they had an enjoyable experience with it.