What is better ProProfs Help Desk or WhatUsersDo? Specific companies need different types of Customer Support Software. To learn which one meets your requirements, think about comparing various alternatives feature by feature along with their terms and pricing. Furthermore, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: ProProfs Help Desk (8.5) vs. WhatUsersDo (7.3) for all round quality and usefulness; ProProfs Help Desk (100%) vs. WhatUsersDo (99%) for user satisfaction rating. Analyze their strong and weaker points and decide which software is a more sensible choice for your company. A simple, practical way is to list the strengths and weaknesses of both services side by side and see which solution comes on top.
We realize that not all businesses have the time to scrutinize a wide range of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
It may not always be sufficient to just compare ProProfs Help Desk and WhatUsersDo against one another. Although reliable features, pricing plans and user reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards claimed by each service. In many cases a less popular solution may turn out to be an excellent choice that was distinguished with B2B awards such as our Great User Experience Award which reveals that regardless of lesser market popularity it’s a significant contender to the services that dominate the market.
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