What is better ProProfs Help Desk or SupportDesk? Today’s corporations require the top Customer Support Software product to remain competitive. On this page we help you with choosing the best service, by allowing you to assess ProProfs Help Desk and SupportDesk down to the very details of their individual features.
You can also examine our general scoring values, which rate the software general quality and performance. ProProfs Help Desk got a 8.5 score, while SupportDesk has a score of 7.4. Likewise, it is possible to compare their general user satisfaction rating: 100% (ProProfs Help Desk) against 100% (SupportDesk). Don’t forget to opt for the application that best matches your top priorities, not the solution with the higher number of features.
Our experts made sure to review all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
The services compared on this page are merely a small sample of our entire Customer Support Software category and you should keep in mind that there may be better solutions available. If you want to make sure you make the optimal decision for your business we strongly urge you to test more apps first. You may also want to check out our top 10 Customer Support Software list to find out which services are in the current year the highest-rated ones and dominate the market.
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