What is better ProProfs Help Desk or iTouchVision Customer Service? Different companies want different types of Customer Support Software. To learn which solution meets your needs, consider evaluating various alternatives feature by feature along with their conditions and costs. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: ProProfs Help Desk (8.5) vs. iTouchVision Customer Service (7.8) for all round quality and usefulness; ProProfs Help Desk (100%) vs. iTouchVision Customer Service (97%) for user satisfaction rating. Analyze their strong and low points and see which software is a better option for your company. An effective, simple way is to note down the pros and cons of both services side by side and see which app comes on top.
As of now, the most significant services in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Almost as crucial as features and client support quality are pricing plans offered by ProProfs Help Desk and iTouchVision Customer Service. Even though pricing should not be the sole factor it’s without a doubt a key thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and painlessly scaled up if your team grows. You should be certain you don’t pick packages that have advanced tools that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also try out a free trial or demo of every software to spend at least some time using it. It’s a valuable experience that doesn’t require you to pay any money and offers a solid overview of what it feels like to work with ProProfs Help Desk and iTouchVision Customer Service.
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