What is better ProProfs Help Desk or DeskXpand? If you’re getting a tough time picking the right Help Desk Software product for your company, try to compare and contrast the available software and discover which one offers more advantages. For example, here you can examine ProProfs Help Desk (overall score: 8.5; user rating: 100%) vs. DeskXpand (overall score: 8.0; user rating: 98%) for their overall performance.
It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Using a clear table to compare their features will significantly boost the possibility of obtaining the best product for your company. Look closely at other areas of the software for example ease-of-use, flexibility, scalability, and pricing terms.
In the event you want to quickly decide on the more reliable Customer Support Software according to our experts we suggest you try out these services: Freshdesk Omni, Freshdesk, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Almost as crucial as useful features and customer support level are pricing options offered by ProProfs Help Desk and DeskXpand. Although cost should not be the sole aspect it’s surely a key thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and easily scaled up if your business expands. Make sure you don’t choose pricing plans that have complex tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as big companies can often benefit from special pricing. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and gives you a solid overview of what it’s like to work with ProProfs Help Desk and DeskXpand.
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