What is better ProProfs Help Desk or Deskun? There is a wide range of Help Desk Software products in the market today. The simplest way to find out which one fits your needs best is to evaluate them side by side. As an example, here you can review ProProfs Help Desk and Deskun for their overall score (8.5 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
It’s also possible to check their individual modules and pricing terms and other valuable details below. When matching products make sure to compare their related features and mark their distinctive elements to obtain a clearer picture of both deals. What is more remember to assess non-core features such as security, backup, intuitiveness, and customer service.
People who don't have much time or would like to get a Customer Support Software advice from our team might want to investigate these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
If you research various Help Desk Software services you shouldn’t just analyze their features list and provided pricing packages. Consider that the solution should be meeting your standards and business so the more flexible their offer the better. Find our which platforms are supported by ProProfs Help Desk and Deskun and be certain you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, as this might be a critical factor for many companies.
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