What is better Oxygen Help Desk or Vivantio? If you need an efficient Help Desk Software product for your business you should invest time and assess a wide range of options. It doesn’t have to be tricky, and can be as simple as matching their traits in a table like the one below. You will also get a quick idea how each product functions. For example, on this page you can check Oxygen Help Desk’s overall score of 6.8 and compare it against Vivantio’s score of 8.4; or Oxygen Help Desk’s user satisfaction level at 96% versus Vivantio’s 93% satisfaction score.
The assessment will help you spot the pros and cons of each application, and make up your mind on which one matches your requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better product.
Users who are pressed for time or want a recommendation from our experts may want to try out these top choices for the current year: .
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as essential as useful features and user support quality are pricing options provided by Oxygen Help Desk and Vivantio. Even though cost should not be a deciding factor it’s surely a significant thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your business develops. You should be certain you don’t opt for pricing plans that have additional tools that you won’t use and always try to contact with the vendor directly because enterprises can usually benefit from discounts. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a solid overview of what it’s like to work with Oxygen Help Desk and Vivantio.
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