nanoRep
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Oxygen Express Help Desk
- 100% Web Based Interface
- Easily Configurable
- Manage Service Level Agreements
- Knowledge Base
- Incident & Problem Management
- Help Desk Reports
- Multi-Site Support
- Single Sign on
- Automate Processes with Business Routing Rules
- Fast Deployment
- Comprehensive History and Audit Trail
Oxygen Team Help Desk
- 100% Web Based
- Incident & Event Manager
- Email to Ticket Creation
- Customer Self Service Portal
- Service Level Agreement Manager
- Advanced Report Writer
- Business Process Mapping
- Automatic Routing Rules
- Problem & Change Management
- Change Management
- Software and Hardware License Management
- Asset Management
Oxygen Enterprise Help Desk
- 100% Web Based
- Multi-Site Help Desk
- Customer Self Service Portal
- Single Sign-On Active Directory
- SLA Manager
- Software License Manager
- Email to Ticket creation
- Business Process Mapping
- Routing Rules Automation
- CMDB (Change Management Database)
- Release and Configuration Management
- Integration Services
Pricing Info
Pricing Info
Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.
Standard Perpetual license – starts at £895
- Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.
On-Demand Saas – start at £25 per operator per month
- Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Company Email
oxygensupport@SSH-group.com
Contact No.
Company's Address
Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
Oxygen Help Desk Comparisons
Popular Oxygen Help Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Integrations
- Magento
- Live Person
- Google Analytics
- Sales Force
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Maximize conversion & reduce support load by providing personalized answers for every question.
Company Email
Company's Address
not listed
nanoRep Comparisons
Popular nanoRep Alternatives
Almost as important as features and customer support level are pricing options made available by Oxygen Help Desk and nanoRep. Even though price should not be a deciding aspect it’s without a doubt a key thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and easily scaled up if your team expands. Be sure that you don’t pick plans that have extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually benefit from special pricing. You should also try out a free trial or demo of each app to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and provides you with a reliable overview of what it feels like to work with Oxygen Help Desk and nanoRep.
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