What is better osTicket or LiveHelpNow? Purchasing the proper Help Desk Software product is as straightforward as assessing the strong and weaker functionalities and terms offered by osTicket and LiveHelpNow. Here you can also match their general scores: 7.1 for osTicket vs. 7.3 for LiveHelpNow. Or you can check their general user satisfaction rating, N/A% for osTicket vs. N/A% for LiveHelpNow.
We suggest that you put some effort and examine their differences and decide which one is the better option for your organization. Moreover. don’t forget to take into account your company’s or industry’s unique case, such as, a multilingual software for a global company or a mobile platform to help you work on the go.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software solutions available on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
All the data, information and experiences that we shared in this analysis were taken from official vendor websites, advertising materials available online, real-life experience from real users as well as our individual hands-on use of each product by a professional reviewer. We put a lot of effort to extensively examine each software, therefore we not only test it ourselves, but we also match our observations with views of other users from the SaaS community.
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