What is better osTicket or ConnectWise Control? If you want to have a convenient way to learn which Help Desk Software product is better, our unique method gives osTicket a score of 7.1 and ConnectWise Control a score of 9.0 for all round quality and performance. Moreover, osTicket is rated at N/A%, while ConnectWise Control is rated 100% for their user satisfaction level.
You can also review their product details, including features, tools, options, plans, pricing, and much more. See if the application lets you to customize at least part of its processes to make sure it fits your own business workflows.
Our experts made sure to review all popular Help Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will be perfect enough to solve all the needs of a business. Even though core features of osTicket and ConnectWise Control are obviously a priority you should also carefully examine the integrations supported by every solution. In many cases your team will already be making use of various kinds of SaaS software in your company and it’s always more beneficial to go with products that integrate well with each other. That way you can be certain of an effortless exchange of data between your teams and apps, which can significantly reduce time spent on migrating between one app and the other.
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