What is better Oomnitza or Jira Service Desk? Finding the perfect IT Asset Management Software for your firm is key to growing your company’s efficiency. In our platform, you can easily review numerous solutions to see which one is the most suitable software for your needs. Here you can match Oomnitza vs. Jira Service Desk and look at their overall scores (7.7 vs. 9.0, respectively) and user satisfaction rating (100% vs. 96%, respectively).
You can even analyze the details of rates, terms, plans, services, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, select the software that allows you to scale the features and subscription plan to complement your business growth or lack of it.
Users who want to save some time or need a IT Asset Management Software recommendation from our experts might want to try out these top choices for the current year: monday.com, Salesforce Service Cloud, ServiceNow Asset Management.
Oomnitza is a smart IT asset management software. Organizations who want to streamline their tracking processes can request a custom enterprise pricing from the sales team by phone, email, or web form.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Almost as crucial as functionalities and customer support level are pricing plans made available by Oomnitza and Jira Service Desk. Although price should not be the sole factor it’s definitely a key thing to think about. You should count on a flexible pricing package that can be matched with your team size and painlessly scaled up if your company expands. You should be certain you don’t pick packages that include advanced functionalities that you won’t find useful and always try to get in touch with the vendor directly as enterprises can frequently benefit from special pricing. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and gives you a solid overview of what it feels like to work with Oomnitza and Jira Service Desk.
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