What is better Oomnitza or Jira Service Desk? Different organizations require different types of IT Asset Management Software. To learn which one meets your requirements, think about assessing various alternatives feature by feature including their terms and pricing. Likewise, you will get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: Oomnitza (7.7) vs. Jira Service Desk (9.0) for general quality and usefulness; Oomnitza (100%) vs. Jira Service Desk (96%) for user satisfaction rating. Check out their strong and low points and see which software is a more sensible choice for your company. One simple but effective tip is to note down the strengths and weaknesses of both services side by side and see which app comes on top.
We are aware that not all businesses have the time to try out dozens of various services, so we created a list of suggestions that you may find useful. Our top choices for the IT Asset Management Software category are: monday.com, ServiceNow Asset Management, Salesforce Service Cloud.
Oomnitza is a smart IT asset management software. Organizations who want to streamline their tracking processes can request a custom enterprise pricing from the sales team by phone, email, or web form.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Almost as essential as useful features and customer support quality are pricing options made available by Oomnitza and Jira Service Desk. Even though pricing should not be a deciding factor it’s without a doubt a significant thing to consider. You should look for a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your business develops. Be sure that you don’t choose plans that have advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can often benefit from discounts. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t need you to invest any money and provides you with a practical overview of what it’s like to work with Oomnitza and Jira Service Desk.
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