What is better OneDesk or Freshdesk? When selecting the appropriate Help Desk Software for your business our recommendation is that you assess the characteristics, pricing, as well as other important info regarding the product and vendor. Here, you are able to see the similarities and disparities between OneDesk (overall score at 8.2 and user satisfaction at 99%) and Freshdesk (overall score at 9.8 and user satisfaction at 100%).
It's also possible to check their specific modules, like functions, plans, rates, terms and conditions, etc. What is more, read the terms carefully for information on hidden fees, like, setup fees, separate support plan, upgrade fees, cloud storage fees, and others.
Those of you who want to save some time or would like to get a Help Desk Software suggestion from our team might want to try out these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
2 agents for 6 months
Ticket Dispatch: Automatically assign tickets to the right agents
Knowledge Base: Create a self-service portal for your customers
Ticket Trend Report: Analyze ticket patterns and improve support
Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
Freshdesk Command Centre – Unified workspace
Ticketing
Customer portal and knowledge base
Freddy AI:
AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
Standard reports and real-time dashboards
Security, routing, SLA:
Role-based access control
SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Omni Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Omni Growth plus
Business hours
Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
Free 14-day trial
Omnichannel helpdesk:
Everything in Freshdesk Omni Pro plus
Skill-based assignment
Freddy AI:
Everything in Freshdesk Omni Pro
AI Insights – Proactive insights, Converstional insights
Analytics:
Everything in Freshdesk Omni Pro plus
Custom object analysis
Self-service:
Everything in Freshdesk Omni Pro plus
Approval workflow
Flexible knowledge base hierarchy
Security, routing, SLA:
Everything in Freshdesk Omni Pro plus
Agent shifts
JWT authentication
Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
Ticketing
Shared inbox
Threads and tasks
Customer portal
Analytics:
OOB analytics and standard reports
Self-service:
Knowledge base
Security, routing, SLA:
Role-based access control
SSO
Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Growth plus
Collaborators
Multilingual help desk
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Growth plus
Business hours
Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Pro
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
In the event you continue having second thoughts about which software will be best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every solution is and how big is its online presence. For example, in case of Facebook OneDesk has 453 likes on their official profile while Freshdesk profile is liked by 67649 users.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
