What is better NinjaOne (Formerly NinjaRMM) or GoTo Resolve? Buying the most effective Customer Support Software product is all about evaluating numerous solutions and figuring out the top software for your specific needs. Our unique process will give you an instant look at the general rating of NinjaOne (Formerly NinjaRMM) and GoTo Resolve. For all round quality and performance, NinjaOne (Formerly NinjaRMM) scored 8.6, while GoTo Resolve scored 8.2. On the other hand, for user satisfaction, NinjaOne (Formerly NinjaRMM) earned 93%, while GoTo Resolve earned 96%.
Below it's also possible to look at their features, terms, plans, etc. to find out which program will be more appropriate for your situation. One key aspect to evaluate is if the application lets you to enable and disable restrictions on various types of users to protect any confidential business data.
In case you you have to quickly decide on the optimal IT Service Software according to our experts we recommend you examine the following services: LiveAgent, Zendesk, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
It may not always be sufficient to simply compare NinjaOne (Formerly NinjaRMM) and GoTo Resolve against each other. While useful functionalities, cost and customer comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards won by every app. Very often a less popular software may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which reveals that regardless of lesser market presence it’s a significant rival to the solutions that dominate the market.
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