What is better NinjaOne (Formerly NinjaRMM) or CallFire? You have so many Customer Support Software options in today’s market that deciding on the best product may be confusing. On our comparison page, it is simple to assess the functions, stipulations, available plans, and more details of NinjaOne (Formerly NinjaRMM) and CallFire.
It’s also possible to examine their score (8.6 for NinjaOne (Formerly NinjaRMM) vs. 7.5 for CallFire) and user satisfaction level (93% for NinjaOne (Formerly NinjaRMM) vs. N/A% for CallFire). The scores and ratings present you with an overall idea how both these software products perform. Moreover, make sure if the application can integrate with your current business apps to ensure greater productivity.
At the moment, the leading products in our IT Service Software category are: LiveAgent, Freshservice, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
If you research different Customer Support Software software you shouldn’t simply study their features list and provided pricing plans. Pay attention to the fact that the solution should be adjusted to your work processes and team so the more flexible their offer the better. Check what OSes are supported by NinjaOne (Formerly NinjaRMM) and CallFire and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this might be a deal breaker for many companies.
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