What is better NetHelpDesk or Front? Getting the perfect Help Desk Software for your business is key to boosting your company’s efficiency. In our platform, it is simple to review various solutions to see which one is the proper software for your requirements. Here you can match NetHelpDesk vs. Front and look at their overall scores (8.0 vs. 8.8, respectively) and user satisfaction rating (100% vs. 90%, respectively).
You can even analyze the specifics of pricing, terms, plans, features, tools, and more, and decide which software offers more advantages for your business. In general, choose the software that allows you to scale the features and pricing to complement your business growth or lack of it.
We realize that not all businesses have the time to test a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
No Help Desk Software will manate to cater to all the needs of a business. While main functionalities of NetHelpDesk and Front are obviously a priority you should also carefully analyze the integrations provided by a given solution. Very often you will already be working with some other SaaS software in your company and it’s definitely wiser to select software that integrate well with each other. If you do that you can guarantee a smooth exchange of information between your teams and services, which can significantly reduce time devoted to migrating between one service and the next.
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