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Compare Issuetrak vs. nanoRep

Today’s corporations require the best Help Desk Software product to stay competitive. On this page we help you with buying the best service, by allowing you to examine nanoRep and Issuetrak down to the very details of their individual offers. You may as well examine our overall scoring values, which rate the software overall quality and performance. nanoRep got a 8.0 score, while Issuetrak has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 100% (nanoRep) against 100% (Issuetrak). Bear in mind to choose the application that best answers your most urgent issues, not the software with the higher number of features. People who are pressed for time or want a Help Desk Software advice from our experts may want to investigate these top choices for this year: Samanage, Freshdesk, Zendesk.
Software

Issuetrak

VS

nanoRep

VS

Issuetrak screenshot nanoRep screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

$20

$490

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Info

General Info

IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Maximize conversion & reduce support load by providing personalized answers for every question.
Quick Links
Available Features

Available Features

Issuetrak FEATURES

  • Workflow & Task Management
  • Email Notifications
  • Installation & Upgrades
  • Dashboard
  • My Issues
  • Knowledge Base
  • Site Appearance
  • Site References
  • Issue, User, and Organizer Fields
  • Web-based Access
  • Self-Registration
  • Report Writer
  • Searches and Saved Searches

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Available Support

Available Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Issuetrak pricing Learn more about nanoRep pricing
Available Plans

Available Plans

Issuetrak offers two licensing options Support and Productivity and two hosting options Cloud or Premise based. A free online demo is also available.

Cloud based plans:

  • Support Model: $100/month per agent
  • Productivity Model: $20/month per user

Premise based plans:

  • Support Model: $850 per agent
  • Productivity Model: $170 per user

 

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

No information available.

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
Contact Email

Contact Email

info@issuetrak.com
Contact No.

Contact No.

+1 866.477.838
Languages

Languages

English English, Germany
Prominent Customers

Prominent Customers

Pepsi, 3M, Verizon, Philips, UPS, Canon IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Contact Address

Contact Address

249 Central Park Avenue
Virginia Beach, Virginia 23462
not listed
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you test different Help Desk Software products you shouldn’t only explore their features list and available pricing plans. Keep in mind the app must be adjusted to your work processes and company so the more flexible their offer the better. Learn which OSes are supported by nanoRep and Issuetrak and ensure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this may be a critical factor for many companies.