What is better NABD System or ManageEngine ServiceDesk Plus? If you want an efficient Customer Support Software product for your company you have to make time to evaluate different solutions. It doesn’t have to be complicated, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can see NABD System’s overall score of 7.2 and compare it against ManageEngine ServiceDesk Plus’s score of 8.7; or NABD System’s user satisfaction level at 99% versus ManageEngine ServiceDesk Plus’s 100% satisfaction score.
The assessment can help you spot the pros and cons of each program, and choose which one suits you requirements better. Aside from the rich features, the solution that’s simple to grasp and use is always the better choice.
We know that not all people have the time to examine a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t count on only a wide array of features and adjustable pricing plans from a reliable Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to guarantee that if you have any questions about NABD System or ManageEngine ServiceDesk Plus, or you struggle with some problems, or maybe you’ll want to ask for a specific change or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to profit from personal training or at the very least a knowledge base you can use.
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