What is better Mojo Helpdesk or ScreenConnect? It’s easy to our scoring system to help you get a general idea which Help Desk Software product is better for your company. For overall product quality, Mojo Helpdesk earned 8.3 points, while ScreenConnect received 9.0 points. At the same time, for user satisfaction, Mojo Helpdesk scored N/A%, while ScreenConnect scored 96%.
Details about their functions, tools, supported platforms, customer service, plus more are given below to help you get a more correct analysis. Remember to get only the functions that you need so as not to waste money for tools that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular services offered on the market, but among them these three caught our special attention: .
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having second thoughts about which software will be best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each software is and how wide is its online presence. For instance, in case of Facebook Mojo Helpdesk has 655 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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