What is better ManageEngine ServiceDesk Plus or Pindrop? If you’re getting a hard time choosing the right Customer Support Software product for your circumstances, try to compare the available software and find out which service offers more advantages. For example, here you can review ManageEngine ServiceDesk Plus (overall score: 8.7; user rating: 100%) vs. Pindrop (overall score: 7.6; user rating: 94%) for their overall performance.
You can also see which one provides more tools that you need or which has better pricing plans for your current budget. Having a clear table to evaluate their features will significantly increase the possibility of obtaining the best product for your company. Take a closer look at other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing terms.
In the event you need to quickly locate the optimal Service Desk Software according to our experts we advise you take a look at one of these solutions: Freshservice, LiveAgent, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
If you continue having doubts about which service will perform best for your business it may be a sound idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given service is and how wide is its online presence.For instance, if you look at ManageEngine ServiceDesk Plus LinkedIn account you’ll see that they are followed by 3941 users. In case of Pindrop the number of followers on their LinkedIn page is 5822.
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