What is better ManageEngine ServiceDesk Plus or Hipporello Service Desk? A good way to find the correct Help Desk Software product for your firm is to evaluate the solutions against each other. Here you can compare ManageEngine ServiceDesk Plus and Hipporello Service Desk and see their functions compared thoroughly to help you choose which one is the more effective product.
Also, you can examine their overall ratings, for instance: overall score (ManageEngine ServiceDesk Plus: 8.7 vs. Hipporello Service Desk: 8.0) and user satisfaction (ManageEngine ServiceDesk Plus: 100% vs. Hipporello Service Desk: 100%). Examine their distinctive features and similarities and discover which one outperforms the other. Moreover, think about how your business will look like in the future; will your company outgrow the app in the next couple of years?
We did our best to review all popular Service Desk Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as crucial as functionalities and user support responsiveness are pricing plans made available by ManageEngine ServiceDesk Plus and Hipporello Service Desk. While price should not be the sole element it’s without a doubt an important thing to consider. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up when your company grows. Make sure you don’t pick plans that have advanced functionalities that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently count on discounts. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a practical overview of what it’s like to work with ManageEngine ServiceDesk Plus and Hipporello Service Desk.
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