What is better ManageEngine ServiceDesk Plus or Corvisa Contact Center? When choosing the right Help Desk Software for your firm it is suggested that you evaluate the features, costs, and other essential info about the product and vendor. Here, you can examine the similarities and discrepancies between ManageEngine ServiceDesk Plus (overall score at 8.7 and user satisfaction at 100%) and Corvisa Contact Center (overall score at 7.0 and user satisfaction at 100%).
You can also check their particulars elements, such as services, plans, rates, conditions, etc. What is more, analyze the terms closely for information on hidden costs, such as, setup fees, separate helpdesk support, upgrade fees, storage fees, and other similar charges.
At this time, the top solutions in our Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
No Help Desk Software will be perfect enough to cover all the needs of a company. Though core functionalities of ManageEngine ServiceDesk Plus and Corvisa Contact Center are obviously a priority you should also carefully analyze the integrations provided by each product. Very often you will already be working with some other SaaS software in your company and it’s much better to opt for apps that integrate well with one another. That way you will be able to be certain of a smooth transfer of information between your teams and apps, which can considerably reduce time wasted on migrating between one software and the other.
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