What is better ManageEngine ServiceDesk Plus or Cobblestone Software? It’s easy to our scoring system to give you a general idea which Contract Lifecycle Management (CLM) Software product is will work better for your company. For overall product quality, ManageEngine ServiceDesk Plus earned 8.7 points, while Cobblestone Software earned 8.0 points. At the same time, for user satisfaction, ManageEngine ServiceDesk Plus scored 100%, while Cobblestone Software scored N/A%.
Details about their unique elements, tools, supported platforms, customer service, etc. are provided below to help you get a more correct review. Don’t forget to choose only the tools that you need so as not to waste resources for tools which are redundant.
Our experts made sure to prepare reviews of all popular Service Desk Software services available on the market, but among them these three caught our special attention: Freshservice, Zendesk, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Cobblestone Software integrates with the following business systems and applications:
DocuSign
Microsoft Dynamics
Oracle
Microsoft Office
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TreeHouse Foods, DOTCOMM, AHMC Healthcare
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cobblestone Software provides enterprise contract lifecycle management software that helps businesses to successfully manage the entire lifecycle of their contracts.
In the event you are still having doubts about which solution will perform best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular a given software is and how large is its online presence. For example, in case of Facebook ManageEngine ServiceDesk Plus has 15368 likes on their official page while Cobblestone Software profile is liked by 842 users.
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