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Compare ManageEngine ServiceDesk vs Cobblestone Software

What is better ManageEngine ServiceDesk or Cobblestone Software? We are here to streamline the process of contrasting Contract Lifecycle Management Software products for you. In particular, on this page you can look at the overall performance of ManageEngine ServiceDesk (8.7) and contrast it with the overall performance of Cobblestone Software (8.0). You may also match their overall user satisfaction rating: ManageEngine ServiceDesk (100%) vs. Cobblestone Software (100%).

Similarly, study their services thoroughly to determine which product can better tackle your company’s needs. In general, any business solution should allow you to comfortably check the big picture, at the same time giving you quick access to the details.

At this time, the most popular services in our Service Desk Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-level security
  • Track Contract and related Tasks & Milestone
  • Contract Alert Notifications
  • Template library
  • Version tracking
  • Custom & Ad-Hoc Searching/Reporting
  • Flexible Workflow based on configurable rules
  • Contract Value and Budget Tracking
  • Contract Spend Tracking
  • Track Key Contract Dates
  • Advanced Calendar Notifications
  • Advanced Report Builder
  • Legal Hold Management
  • PDF OCR and document text searching
  • Configurable Management and User Dashboards

Pricing Info

Cobblestone Software’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TreeHouse Foods, DOTCOMM, AHMC Healthcare

Integrations

Cobblestone Software integrates with the following business systems and applications:

  • DocuSign
  • Microsoft Dynamics
  • Oracle
  • Microsoft Office

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cobblestone Software provides enterprise contract lifecycle management software that helps businesses to successfully manage the entire lifecycle of their contracts.

Company Email

sales@CobbleStoneSystems.com

Contact No.

Company's Address

100 Overlook Center, Floor 2
Princeton, NJ 08540
USA

When you select a app that you are sure will be an actual asset for your team you shouldn’t only focus on what professionals have to say about it. In many cases personal experience with the app may change, depending on specific preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for each app to give you a reliable impression of how real users of ManageEngine ServiceDesk and Cobblestone Software evaluate their contact with the solution. Our system is built around complex analysis of product mentions on other websites, social media and blogs, so you will get a complete and credible overview of what other customers think about each solution. In this case ManageEngine ServiceDesk got a total satisfaction rating at 100% while for Cobblestone Software 100% of users claim they had an enjoyable experience with it.

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