Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multi-level security
- Track Contract and related Tasks & Milestone
- Contract Alert Notifications
- Template library
- Version tracking
- Custom & Ad-Hoc Searching/Reporting
- Flexible Workflow based on configurable rules
- Contract Value and Budget Tracking
- Contract Spend Tracking
- Track Key Contract Dates
- Advanced Calendar Notifications
- Advanced Report Builder
- Legal Hold Management
- PDF OCR and document text searching
- Configurable Management and User Dashboards
Pricing Info
Pricing Info
Cobblestone Software’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Integrations
Integrations
Cobblestone Software integrates with the following business systems and applications:
- DocuSign
- Microsoft Dynamics
- Oracle
- Microsoft Office
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TreeHouse Foods, DOTCOMM, AHMC Healthcare
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cobblestone Software provides enterprise contract lifecycle management software that helps businesses to successfully manage the entire lifecycle of their contracts.
Company Email
sales@CobbleStoneSoftware.com
Contact No.
Company's Address
100 Overlook Center, Floor 2
Princeton, NJ 08540
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
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Almost as important as functionalities and user support level are pricing packages made available by Cobblestone Software and Freshservice. While cost should not be a deciding factor it’s surely an important thing to think about. You should look for a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your business grows. You should be certain you don’t opt for plans that include advanced tools that you won’t find useful and always try to contact with the vendor directly because big companies can usually count on special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and offers a reliable overview of what it’s like to work with Cobblestone Software and Freshservice.
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