What is better ManageEngine Remote Access or GoToAssist? Specific organizations demand different types of Customer Support Software. To learn which one suits you, think of evaluating various solutions feature by feature along with their terms and prices. Likewise, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: ManageEngine Remote Access (8.9) vs. GoToAssist (7.4) for all round quality and performance; ManageEngine Remote Access (97%) vs. GoToAssist (90%) for user satisfaction rating. Analyze their strong and weaker points and find out which software is a better choice for your company. One simple but effective way is to note down the strengths and weaknesses of both solutions next to each other and find out which software comes on top.
Our team put a lot of effort to review all popular Remote Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, ScreenConnect, Atera.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
Every time you pick a software that you are sure will work best for your business you shouldn’t only focus on what experts have to say about it. Very often personal experience with the software may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate impression of how real users of ManageEngine Remote Access and GoToAssist estimate their contact with the app. Our system is based on advanced analysis of product mentions on other sites, social media and blogs, so you will receive a complete and reliable landscape of what other people think about each product. In this case ManageEngine Remote Access has a total satisfaction rating at 97% while for GoToAssist 90% of users say they had a positive experience with it.
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