VICIdial

NOAWARDS
YET
Pricing:
Starting from £39
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multiple Customer Service channels (Email, chat, social media)
- Consulting & Training
- Integration & Customisation
Pricing Info
Pricing Info
LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.
Regular – £39/agent/month
- Unlimited Email Accounts
- 1 Facebook Account
- 1 Twitter Account
- 1 Chat User
- 1 Chat
Complete – £44/agent/month
- Unlimited Email Accounts
- Unlimited Facebook & Twitter Accounts
- Unlimited Chat Users
- Unlimited Concurrent Chats
Enterprise – By Quote
- Unlimited Email Accounts
- Unlimited Facebook & Twitter Accounts
- Unlimited Chat Users
- Unlimited Concurrent Chats
Integrations
Integrations
LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WWF, Brightside, Lending Crowd, Spark, Jennings Bet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
Company Email
enquiries@logicalware.com
Contact No.
Company's Address
23 Manor Pl
Edinburgh EH3 7DX
United Kingdom
Logicalware MailManager Comparisons
Popular Logicalware MailManager Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Client Contact Management
- Easy Client Information Action
- Auto Dialling Campaign
- Predictive Dialling
- Single or Multiple Dialling Campaigns
- Call transfer
- Custom Web Page
- Custom Music Per Campaign
- Blended Sessions
- Automated/Scheduled Call Recording
- Access from Anywhere
- Callback Scheduling
Pricing Info
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Integrations
VICIdial integrates with the following business systems and applications:
- QueueMetrics
- Zoiper WebPhone
- Cepstral Text-to-Speech
- OrecX Oreka
- Sangoma Lyra
- RankMiner
- DNC.com
- Teamsupport CRM
- Insightly CRM
- Pipedrive CRM
- Vtiger CRM
- Zoho CRM
- Salesforce.com
- Zendesk CRM
- SugarCRM
- LessAnnoyingCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Company Email
sales@vicidial.com
Contact No.
Company's Address
Tampa, Florida
USA
VICIdial Comparisons
Popular VICIdial Alternatives
The apps compared on this page are only a small sample of our entire Customer Support Software category and you should take into account that there might be more reliable alternatives available. If you want to guarantee you make the wisest choice for your team we strongly encourage you to analyze more products first. You can also consider to check out our top 10 Customer Support Software list to find out which products are at the moment the best ones and leaders in the market.
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