NABD System
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Channel pivot
- Continuous innovation
- Customized contact center design
- Enterprise-class customer support
- Multichannel support
- Intelligent multichannel routing
- LiveOps Chat
- LiveOps Email
- LiveOps integrated agent desktop
- LiveOps Social
- LiveOps Talent Agent Services
- LiveOps Voice
- No scheduled downtime
- On-demand scalability
- Pay-per-use
- Powerful integration
- Security and reliability
- Simplicity and rapid deployment
- Solutions for all industries
Pricing Info
Pricing Info
LiveOps offers flexible pricing plans to meet your needs.
Basic Package:
- LiveOps Voice: $95
- LiveOps Chat: $40
- LiveOps Email: $30
- LiveOps SMS: $20
- LiveOps Social – Facebook: $20
- LiveOps Social – Twitter: $20
- Multichannel Bundle (all of the above): $190
The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.
For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.
Integrations
Integrations
CRM Integrations
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Company Email
csc@liveops.com
Contact No.
Company's Address
555 Twin Dolphin Dr, Redwood City, CA 94065, USA
LiveOps Comparisons
Popular LiveOps Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Unified Dashboard
- Case Management tools
- 24/7 Service center
- Productivity tools
- Collaboration tools
- Advanced Analytics and Insights
- Mobility
- Integrated Live Chat
- Integration
Pricing Info
NABD System provides a fully packed free edition and two paid plans.
Free Edition
- Self Service Help Center
- Capture Cases from email – 1 inbox
- Capture Cases from Facebook – 1 page
- Capture Cases from Twitter – 1 account
- Live Chat – 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Multi-Language Support
- Link Cases
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Corporate and Personal Customer Support
- Preferred language interface
- Social Media login ( FB – TW – g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Basic Reports
- SSL encryption
- Role Based Authorization
- User Data Scope Management
- User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
- Product/Service Catalog
- Product/Service Group definition
- Hide contact information based on privacy settings
- Maximum number of Agents – 3
- User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
- Reminder
- To-do List
- Follow up
- Alerts
- Agents Localization Support
- user defined case views
- Pre-defined responses
- Quickly respond or add case notes from pre-defined templates to common service requests
- Internal Live Chat
- Mobile Optimized interface
- Rebranding
- Storage Quota – 5GB
- Guided On-boarding Process
- Self-service Full knowledge base
- Email Support
Professional – $30/user/month
- All Free features, plus:
- Capture Cases from email – 3 inbox
- Capture Cases from Facebook – 3 page
- Capture Cases from Twitter – 3 account
- Live Chat – Unlimited agents
- Native mobile apps
- Sentiment Analysis
- 5 Customized Reports & Analytics
- Case Customization
- 8×5 Chat Support
- 8×5 Phone Support
Enterprise – $60/user/month
- All Professional features, plus:
- Capture Cases from email – Unlimited
- Capture Cases from Facebook – Unlimited
- Capture Cases from Twitter – Unlimited
- Live Chat – Unlimited agents
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- 20 Customized Reports & Analytics
- Active Directory integration
- Integration and Connectors
- 20 GB Storage Quota
- 24×7 Chat Support
- 24×7 Phone Support
Integrations
NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Alex Bureau, Power Jet, TRANS MISR
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Company Email
sales@nabdsys.com
Contact No.
Company's Address
8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt
NABD System Comparisons
Popular NABD System Alternatives
In case you are still having doubts about which software will perform best for your business it might be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each solution is and how extensive is its online presence. For instance LiveOps Twitter profile has currently 7029 followers. At the same time NABD System Twitter is followed by 95 people.
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