What is better LiveOps or Interactive Intelligence CaaS? When comparing LiveOps and Interactive Intelligence CaaS, you can easily see which Customer Support Software product is the more suitable alternative. This means that your company will be able to choose most productive and efficient application. You can study the specifics, for example available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you check their general scores to know which one appears to be more suitable. LiveOps has 7.1 points for overall quality and 99% rating for user satisfaction; while Interactive Intelligence CaaS has 7.7 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software business is more dependable by sending an an email question to both and see which one replies sooner.
Users who don't have much time or would like to get a Customer Support Software recommendation from our team might want to examine these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
You shouldn’t count on just a wide array of features and scalable pricing from a popular Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that if you have any questions about LiveOps or Interactive Intelligence CaaS, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality beneficial to your company you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can enjoy individual training or at least a knowledge base you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
