MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Userlike vs. LiveAgent

You can use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, LiveAgent earned 9.5 points, while Userlike received 8.5 points. Meanwhile, for user satisfaction, LiveAgent scored 99%, while Userlike scored 100%. Specifics of their characteristics, tools, supported platforms, customer service, etc. are given below to provide you with a more precise analysis. Don’t forget to get only the tools your business requires so you don’t waste resources for features that you won’t be using. In case you you would like to quickly decide on the top Help Desk Software according to our experts we advise you take a look at the following solutions: Zendesk, Freshdesk, Salesforce Essentials.
Compare

Userlike

VS

LiveAgent

VS

Userlike screenshot LiveAgent screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?

Price

Price

$29

$9

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | One-time payment
Detailed Review

Detailed Review

General Info

General Info

Userlike is an advanced live chat software that guarantees an optimal live chat experience for users on desktops, tablets, and smartphones.
LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Pricing Plans

Pricing Plans

Userlike offers a 14-day free trial and five packages:

Free Plan

  • 1 operator
  • 1 chat widget
  • Unlimited chats

Team Plan

  • $29/month
  • 3 operators
  • 3 chat widgets
  • Unlimited history
  • Integrations
  • Basic customization

Corporate Plan

  • $99/month
  • 5 operators
  • 5 chat widgets
  • Analytics
  • WhatsApp Connect
  • Full customization

Business Plan

  • $299/month
  • 10 operators
  • 10 chat widgets
  • Phone support
  • API
  • White label

Custom Plan

  • Ask for quote
  • Unlimited operators
  • Unlimited widgets
  • Customer success manager
  • Onboarding workshops
  • 24/7 support
  • Enterprise agreements
  • Chat staffing

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Available Support

Available Support

Phone
Phone Live Support
Ticket
Available Integrations

Available Integrations

Userlike integrates with the following business tools:

  • Asana
  • Base CRM
  • Bigcommerce
  • Box
  • Campaign Monitor
  • CapsuleCRM
  • CentralStationCRM
  • CleverReach
  • Dropbox
  • ekmPowershop
  • EmailTicket
  • Facebook
  • Freshdesk
  • Github
  • Google Analytics
  • Google Tag Manager
  • Google Drive
  • Help Scout
  • Highrise
  • Hubspot
  • Iframe
  • Jimdo
  • KISSmetrics
  • LemonStand
  • Magento
  • MailChimp
  • mijnWinkel
  • Mixpanel
  • Oxid
  • Pipedrive
  • PipelineDeals
  • Piwik
  • PrestaShop
  • Salesforce
  • Segment
  • SEOshop
  • Shopify
  • Shopware
  • Slack
  • Squarespace
  • SugarCRM
  • Talkdesk
  • Trello
  • Tumblr
  • Typo3
  • Unbounce
  • UserVoice
  • WordPress
  • Zendesk

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Languages

Languages

English English
Popular Customers

Popular Customers

Harvard University, Lufthansa, Nivea, Continental, Sage SolidTrust Pay, X-Cart, Random Solutions, E.ON
Contact No.

Contact No.

+1-888-659-6550
Available Features

Available Features

Userlike FEATURES

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation of chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver fast answers
  • Privacy options: adheres to privacy laws
  • Upload agent pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Contact Email

Contact Email

support@ladesk.com
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Pricing Page

Pricing Page

Learn more about Userlike pricing Learn more about LiveAgent pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Compare Alternatives

Compare Alternatives

Compare with Medallia
Compare with My Work Scheduler
Compare with LiveChat
Compare with Freshcaller
Compare with CozTel
Compare with Collect.Chat
Compare with Symphony Summit
Compare with Helpshift
Compare with PhoneWagon
Compare with Nicereply
Compare with Salesforce Live Agent
Compare with simplyCT
Compare with Scorebuddy
Compare with Rising Star Reviews
Compare with Getfeedback
Compare with COVERAGEBOOK
Compare with PhoneBurner
Compare with Samanage
Compare with Mojo Helpdesk
Compare with SalesSeek
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you research different Customer Support Software solutions you shouldn’t just look at their features list and provided pricing packages. Consider that the service should be matching your requirements and business so the more flexible their offer the better. Learn what platforms are supported by LiveAgent and Userlike and ensure you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, because this could be a key element for many companies.