What is better Live2Support or Freshdesk Omni? To ensure that you get the most efficient and productive Customer Support Software for your business, you need to compare products available on the market. For example, here you may match Live2Support’s overall score of 8.1 against Freshdesk Omni’s score of 9.7. You can also compare their general user satisfaction: Live2Support (100%) vs. Freshdesk Omni (100%).
Furthermore, you can assess their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are more likely to pick the best software for your situation. It’s clear you have to know your specific needs to realize which solution addresses those needs.
People who are pressed for time or want a Help Desk Software recommendation from our team may want to examine these top choices for the current year: Freshdesk, Salesforce Service Cloud, Zendesk.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
No Customer Support Software will be able to cater to all the requirements of a business. While core functionalities of Live2Support and Freshdesk Omni are obviously a priority you should also carefully examine the integrations provided by each product. Quote frequently you will already be working with some other SaaS software in your company and it’s much better to select solutions that integrate well with each other. With that approach you will be able to ensure a smooth transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one product and the next.
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