What is better Lithium or LiaCX? Today’s firms need the best Customer Experience Management Software product to remain competitive. On this page we help you with choosing the right product, by allowing you to assess Lithium and LiaCX down to the very details of their individual modules.
It is also possible to make use of our overall scoring values, which rate the software overall quality and performance. Lithium got a 8.8 score, while LiaCX has a score of 8.6. Likewise, it is possible to compare their general user satisfaction rating: 98% (Lithium) against 100% (LiaCX). Keep in mind to opt for the software that best addresses your top needs, not the software with a lot of features.
Our experts made sure to prepare reviews of all popular Social Media Management Tools products offered out there, but among them these three caught our special attention: Meta Business Manager, HubSpot Marketing Hub, monday.com.
Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.
Communities
Online Communities – Transform your website into a social destination.
Lithium Social Intelligence
Premium Gamification
Value Analytics and Benchmarking
Mobile/Responsive
Social Contests
Bulk Data API
Social Media Management
Social Publishing – Publish social content to drive deeper engagement in half the time.
Global Content Calendar
Campaign Planning
Content & Posting recommendations
Roles, workflows & approvals
Social Marketing Analytics
Reporting APIs
Social Response – Manage social customer service at scale while improving quality.
Lithium integrates with the following business systems and applications:
Facebook
Twitter
Google+
Microsoft
Salesforce
Klout
Social networks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Skype, Barclaycard, Symantec
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
When you select a service that you think will work best for your team you shouldn’t just limit yourself to what experts have to say about it. Very often personal experience with the app will vary, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each solution to give you a quick impression of how actual users of Lithium and LiaCX estimate their contact with the solution. Our algorithm is based on advanced analysis of product appearances on other sites, social networks and blogs, so you will get a full and reliable picture of what other customers think about every app. In this case Lithium has a total satisfaction rating at 98% while for LiaCX 100% of users express they had an enjoyable experience with it.
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