What is better Kommunicate or ServiceNext? When you need a competent Customer Support Software product for your enterprise you have to remember to examine different alternatives. It doesn’t have to be challenging, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can see Kommunicate’s overall score of 8.7 and compare it against ServiceNext’s score of 8.0; or Kommunicate’s user satisfaction level at 96% versus ServiceNext’s 96% satisfaction score.
The evaluation can help you identify the good and bad points of each program, and decide which matches your requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better choice.
We are aware that not all businesses have enough time to try out a large number of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
When you choose a app that you believe will be an actual asset for your company you shouldn’t simply focus on what professionals have to say about it. In many cases individual experience with the product may change, depending on specific goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for every software to give you an immediate impression of how real users of Kommunicate and ServiceNext estimate their contact with the product. Our algorithm is built around complex analysis of product mentions on other websites, social networks and blogs, so you are going to get a complete and credible landscape of what other users think about each solution. In this case Kommunicate got a total satisfaction rating at 96% while for ServiceNext 96% of users say they had an enjoyable experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
