What is better Kommunicate or Richpanel? If you need to get a easy way to find out which Customer Support Software product is better, our proprietary algorythm gives Kommunicate a score of 8.7 and Richpanel a score of 8.0 for all round quality and performance. At the same time, Kommunicate is rated at 96%, while Richpanel is rated N/A% for their user satisfaction level.
You can also compare their product details, including features, tools, options, plans, pricing, and others. Find out whether the solution can customize at least part of its workflows to make sure it complements your own business processes.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Both Kommunicate and Richpanel were tested by a team of reliable B2B experts who carried out a detailed study of all important elements of each solution. Their ultimate rating was calculated by means of unique SmartScore algorithm which gives an individual partial score to each factor like: main features, customer support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only thing important to a business so we make an effort to pay attention to all sides of a solution prior to coming up with its final score.
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