What is better Kommunicate or Richpanel? We are here to simplify the whole process of contrasting Customer Support Software products for you. For instance, on this page you can examine the overall performance of Kommunicate (8.7) and contrast it with the overall performance of Richpanel (8.0). It's also possible to match their overall user satisfaction rating: Kommunicate (96%) vs. Richpanel (N/A%).
Similarly, study their functions carefully to check which product can better address your company’s needs. Generally, any B2B software must let you to quickly see the big picture, all the while offering you quick access to the details.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
All the data, information and statistics that we presented in this analysis were gathered from official vendor websites, advertising resources available online, actual experience from real clients as well as our individual direct use of each service by a professional reviewer. We do our best to extensively analyze every service, so we not only analyze it on our own, but we also compare our observations with experiences of other users from the SaaS community.
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