What is better Kommunicate or Pulsedesk? Finding the most effective Customer Support Software product is all about assessing numerous solutions and determining the top application for your specific needs. Our unique system gives you a brief look at the general rating of Kommunicate and Pulsedesk. For total quality and performance, Kommunicate scored 8.7, while Pulsedesk scored 8.9. On the other hand, for user satisfaction, Kommunicate earned 96%, while Pulsedesk earned 98%.
Below you can also verify their functions, terms, plans, etc. to see which software will be more appropriate for your company. One critical element to assess is if the software lets you to toggle on/off restrictions on different types of users to secure any critical business data.
Users who don't have much time or need a Customer Support Software recommendation from our team may want to try out these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
You should keep in mind that while both Kommunicate and Pulsedesk may provide an excellent array of features every product could be designed for a different business size. If you are comparing features you may want to pay attention to a business size they are catering to. Specific functionalities may scale up effectively for big enterprises but if you have a small or medium company it’s usually more sensible to avoid paying for customized functionalities that you may never actually use.
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