Zendesk

NOAWARDS
YET
Pricing:
Starting from $50
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Style Templates & Custom Styles
- User Groups & Permissions Controls
- LDAP Integration & Authentication
- MySQL Support
- MSSQL & Microsoft SQL Support
- Single Sign On
- Article Versioning
- Article Versions Comparison
- WYSIWYG HTML Editor
- Drag-and-Drop Function
- Categories
- Custom Fields
- Article Attachments
- Featured Entries & Favorite Articles
- Draft Articles
- Autosave
- Bulk Editing
- Scheduled Publishing
- Document Import & Export
- RSS Content Syndication
- Search Engine Optimization
- Front-End & Back-End Search
- Search in Attachments
- Email Subscriptions
- Feedback
- API
- Statistics
- System Backups
Pricing Info
Pricing Info
Knowledgebase Manager Pro is a full-featured software from Stuffix that lets you robustly manage your help articles. There are two types of enterprise pricing: on-premise and hosted. The starting price points and the packages’ inclusions are listed below to help you choose the one that is most suitable for your organization.
On-Premise – starts at $196.00/one-time payment
- Perpetual Use
- 6 Months Maintenance
- Public Knowledge Base
- Access Restrictions
Hosted – starts at $50.00/month or $500.00/year
- Software-as-a-Service
- Backups
- Security
- Public Knowledge Base
- Access Restrictions
Integrations
Integrations
KnowledgeBase Manager Pro can help you synchronize your user directory from the following:
- Microsoft Active Directory
- Novell eDirectory
- Posix
- Samba
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lockheed Martin, University of Pennsylvania, WWF
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A next-generation knowledge management software that lets you organize your enterprise wiki.
Company Email
info@web-site-scripts.com
Contact No.
Company's Address
Stuffix Inc.
37 Mashynostroitelnaya St.
Kiev 03067
Ukraine
Knowledgebase Manager Pro Comparisons
Popular Knowledgebase Manager Pro Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
The solutions analyzed on this page are merely a sliver of our entire Knowledge Management Software category and you should remember that there could be more reliable alternatives available. If you would like to make sure you make the best possible choice for your business we strongly encourage you to try out more software first. It may also be a good idea to study our top 10 Knowledge Management Software list to learn which products are now the best ones and leaders in the market.
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