What is better Knowledgebase Manager Pro or Zoho Desk? A good way to find the appropriate Knowledge Management Software product for your firm is to cross-check the solutions against each other. Here you can compare Knowledgebase Manager Pro and Zoho Desk and see their features compared in detail to help you decide on which one is the better product.
Furthermore, you can review their overall ratings, for instance: overall score (Knowledgebase Manager Pro: 8.1 vs. Zoho Desk: 9.0) and user satisfaction (Knowledgebase Manager Pro: 100% vs. Zoho Desk: 100%). Check their varying features and similarities and find out which one outperforms the other. Moreover, think about what your business will be in years to come; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
Knowledgebase Manager Pro is a full-featured software from Stuffix that lets you robustly manage your help articles. There are two types of enterprise pricing: on-premise and hosted. The starting price points and the packages’ inclusions are listed below to help you choose the one that is most suitable for your organization.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
If you continue having second thoughts about which solution will work best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular every software is and how big is its online presence. For example, in case of Facebook Knowledgebase Manager Pro has 124 likes on their official profile while Zoho Desk profile is liked by 100580 people.
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