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Compare Knowledgebase Manager Pro vs Bloomfire

What is better Knowledgebase Manager Pro or Bloomfire? Today’s enterprises need the top Knowledge Management Software product to remain competitive. On this page we help you with choosing the right service, by allowing you to examine Knowledgebase Manager Pro and Bloomfire down to the very details of their individual functions.

You may as well examine our total scoring values, which rate the software overall quality and performance. Knowledgebase Manager Pro got a 8.1 score, while Bloomfire has a score of 8.4. Likewise, you may compare their general user satisfaction rating: 100% (Knowledgebase Manager Pro) against 100% (Bloomfire). Remember to select the application that best addresses your top needs, not the application with the most robust features.

Those of you who want to save some time or would like to get a Knowledge Management Software advice from our team might want to investigate these top choices for this year: ServiceNow Knowledge Management, Remedy Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Style Templates & Custom Styles
  • User Groups & Permissions Controls
  • LDAP Integration & Authentication
  • MySQL Support
  • MSSQL & Microsoft SQL Support
  • Single Sign On
  • Article Versioning
  • Article Versions Comparison
  • WYSIWYG HTML Editor
  • Drag-and-Drop Function
  • Categories
  • Custom Fields
  • Article Attachments
  • Featured Entries & Favorite Articles
  • Draft Articles
  • Autosave
  • Bulk Editing
  • Scheduled Publishing
  • Document Import & Export
  • RSS Content Syndication
  • Search Engine Optimization
  • Front-End & Back-End Search
  • Search in Attachments
  • Email Subscriptions
  • Feedback
  • API
  • Statistics
  • System Backups

Pricing Info

Knowledgebase Manager Pro is a full-featured software from Stuffix that lets you robustly manage your help articles. There are two types of enterprise pricing: on-premise and hosted. The starting price points and the packages’ inclusions are listed below to help you choose the one that is most suitable for your organization.

On-Premise – starts at $196.00/one-time payment

  • Perpetual Use
  • 6 Months Maintenance
  • Public Knowledge Base
  • Access Restrictions

Hosted – starts at $50.00/month or $500.00/year

  • Software-as-a-Service
  • Backups
  • Security
  • Public Knowledge Base
  • Access Restrictions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Lockheed Martin, University of Pennsylvania, WWF

Integrations

KnowledgeBase Manager Pro can help you synchronize your user directory from the following:

  • Microsoft Active Directory
  • Novell eDirectory
  • Posix
  • Samba

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A next-generation knowledge management software that lets you organize your enterprise wiki.

Company Email

info@web-site-scripts.com

Contact No.

Company's Address

Stuffix Inc.
37 Mashynostroitelnaya St.
Kiev 03067
Ukraine

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $450

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • “Your Feed” brings you relevant content
  • Analytics and reports
  • API and single sign-on
  • Authoring tools
  • Customizable
  • Effortless content organization
  • Email and in-app notifications
  • Gamification
  • Mobile apps (Android, iPhone)
  • Multimedia content sharing
  • Role-based management, content moderation
  • Salesforce and Google Apps integration
  • Supports video, modules, presentations and more
  • Unlimited groups and sub-communities

Pricing Info

Bloomfire pricing increases with your team size and the advanced features you require. You can get started for $450/month for 25 users. Contact Bloomfire to get a quote for the features your team needs.

Key Features

  • Team knowledge sharing
  • Artificial intelligence engine
  • Team collaboration
  • Reporting and analytics
  • Unlimited storage
  • Integrations
  • Stellar support
  • iOS and Android apps

Advanced Features

  • Integrations with Salesforce & Zendesk
  • Dedicated stellar support
  • Single Sign-On (SSO)
  • Advanced content sharing
  • White labeling
  • Custom mobile app

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Domino's Pizza, Etsy, OgilvyOne Worldwide, Livestrong

Integrations

  • Box
  • Dropbox
  • Salesforce
  • Office 360
  • Sharepoint

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bloomfire is an enterprise knowledge and collaboration platform that taps the collective wisdom of your employees or customers.

Company Email

info@bloomfire.com

Contact No.

Company's Address

Bloomfire, Inc., 1717 W 6th St. #100, Austin, TX 78703

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

The apps analyzed on this page are merely a small part of our complete Knowledge Management Software category and you should take into account that there might be more reliable alternatives available. If you want to ensure you make the wisest choice for your business we definitely urge you to compare more apps first. You can also consider to consult our top 10 Knowledge Management Software list to learn which products are in the current year the highest-ranking ones and leaders in the market.

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