What is better Kayako or TeamSupport? Assessing products for the top Customer Support Software does not always have to be complicated. On our review platform, it is possible to match Kayako and TeamSupport and quickly see their varying features. We allow you to examine their uniqe benefits, supported devices, customer support, costs, terms, plus more.
You can even compare their overall score (9.0 for Kayako vs. 9.1 for TeamSupport) and overall customer satisfaction level (95% for Kayako vs. 99% for TeamSupport). Spend some time and review your best choices and see which one is best for your company. You should also consider the software vendor’s business viability; can you count on them and will they still be around in a few years time?
We realize that not all companies have enough time to examine dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Both Kayako and TeamSupport were tested by a team of reliable B2B experts who conducted a detailed analysis of all core aspects of each product. Their final rating was calculated with unique SmartScore model that gives an individual partial score to each element including: main features, customer support, mobile support, security, user satisfaction and reviews in other media. We realize useful features are not the only aspect essential to a business so we make sure we pay attention to all aspects of a service before giving it a final rating.
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