What is better Kayako or SysAid? You have so many Customer Support Software choices in today’s market that deciding on the best product can be difficult. On our comparison page, we let you compare the features, terms and conditions, available plans, and more details of Kayako and SysAid.
It’s also possible to check their score (9.0 for Kayako vs. 9.2 for SysAid) and user satisfaction level (95% for Kayako vs. 98% for SysAid). The scores and ratings present you with a general idea how these two software products perform. In addition, find out if the software can integrate with existing business apps to ensure greater productivity.
In the event you have to quickly find the optimal Help Desk Software according to our experts we advise you take a look at the following products: Salesforce Service Cloud, Zendesk, Freshdesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Every time you choose a software that you believe will work best for your company you shouldn’t only pay attention to what experts have to say about it. Very often personal experience with the app may change, depending on specific preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each product to give you a quick impression of how actual users of Kayako and SysAid evaluate their experience with the product. Our system is built around advanced analysis of product mentions on other sites, social networks and blogs, so you are going to receive a complete and credible picture of what other people think about every service. In this case Kayako got a total satisfaction rating at 95% while for SysAid 98% of users say they had an enjoyable experience with it.
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