MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Rescue by LogMeIn vs. Kayako

If you wish to have a easy way to find out which Help Desk Software product is better, our exclusive algorythm gives Kayako a score of 8.6 and Rescue by LogMeIn a score of 7.4 for all round quality and performance. Moreover, Kayako is rated at 95%, while Rescue by LogMeIn is rated 98% for their user satisfaction level. You can also review their product details, such as modules, tools, options, plans, costs, and more. See whether the solution allows you to customize some of its processes to guarantee the app complements your own business processes. In case you you need to quickly decide on the more reliable Help Desk Software according to our experts we advise you take a look at one of these services: Zendesk, Freshdesk, Salesforce Essentials.
Compare

Rescue by LogMeIn

VS

Kayako

VS

Rescue by LogMeIn screenshot Kayako screenshot
Pricing Details

Total Score

Our Score

7.4 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

95% ?

Pricing

Pricing

$1299

$9

Price Scheme

Price Scheme

Annual Subscription Free | Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Quick Links
Pricing Details

Pricing Details

Learn more about Rescue by LogMeIn pricing Learn more about Kayako pricing
Cost Details

Cost Details

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

Free

  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
List of Features

List of Features

Rescue by LogMeIn FEATURES

Technician Tools
  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console
Collaboration Tools
  • Internal technician collaboration
  • External technician collaboration
  • Session transfer
Tools for Managers
  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling
Customization
  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration
Languages Supported

Languages Supported

English English, German, Hindi, Spanish, French
Company's Address

Company's Address

320 Summer Street
Boston, MA 02210
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Integrations

Integrations

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks
  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nicereply.com
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WHMCS
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
Contact Phone

Contact Phone

1-866-478-1805 1.888.952.9256; 1.415.418.3366 (worldwide)
Prominent Clients

Prominent Clients

Fuji Xerox, Symantec, Geek Squad, Telenor Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Company Email

Company Email

sales@kayako.com
Compare Products

Compare Products

Compare with Deskero
Compare with nanoRep
Compare with CA Service Desk Manager
Compare with JitBit HelpDesk
Compare with Desk.com
Compare with MetaCaseDesk
Compare with BlackBeltHelp AI
Compare with BMC FootPrints
Compare with Live2Support
Compare with Salesforce Essentials
Compare with Live2Support
Compare with Inbenta
Compare with Pure Chat
Compare with Salesforce Service Cloud
Compare with eStreamDesk Helpdesk
Compare with Yoummday
Compare with Zendesk Chat
Compare with VSLogger Unlimited
Compare with Oxygen Help Desk
Compare with Get Satisfaction
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You don’t want exclusively a wide range of features and scalable pricing packages from a credible Help Desk Software. Almost as crucial as core features is a trustworthy customer support. You want to ensure that if you have any questions about Kayako or Rescue by LogMeIn, or you run into a problem, or perhaps you’ll need to request a specific update or functionality beneficial to your company you can trust in a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.