If you wish to have a easy way to find out which Help Desk Software product is better, our exclusive algorythm gives Kayako a score of 8.6 and Rescue by LogMeIn a score of 7.4 for all round quality and performance. Moreover, Kayako is rated at 95%, while Rescue by LogMeIn is rated 98% for their user satisfaction level. You can also review their product details, such as modules, tools, options, plans, costs, and more. See whether the solution allows you to customize some of its processes to guarantee the app complements your own business processes. In case you you need to quickly decide on the more reliable Help Desk Software according to our experts we advise you take a look at one of these services: Zendesk, Freshdesk, Salesforce Essentials.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Basic Rescue Plan: ($1,299/year)
Rescue + Mobile Support: ($1,799/year)
Up to 3 agents
Live chat and email
Basic Help Center
600+ integrations with Zapier
Inbox – $9/agent per month
All Free features, plus:
Email, chat and social
Basic Help Center
Team – $15/agent per month
All Inbox Features, plus:
SLA and business hours
Growth – $29/agent per month
All Team features, plus:
Custom views, fields, and forms
Advanced Help Center customization
Scale – $59/agent per month
All Growth features, plus:
Advanced workflow customization
Internal Help Center
Custom security policies
Custom roles and permissions
Enterprise – Custom pricing starts at $90/agent
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Advanced Social Channel
Custom Domain Mapping
Garden – $35 per agent/month (yearly) or $44 (monthly)
Live Chat Channel
Estate – $49 per agent/month (yearly) or $59 (monthly)
Custom Agent Roles
Forest – $89 per agent/month (yearly) or $99 (monthly)
Multi-channel support, including Facebook & Twitter
Community Portal with Idea Management & Voting
Leaderboard & gamification
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
English, German, Hindi, Spanish, French
English, Dutch, Polish, Turkish, Swedish
320 Summer Street Boston, MA 02210
Kayako Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
311 California street, San Francisco, CA 94104
Rescue by LogMeIn supports integrations with the following business systems and applications:
Help Desk Migration
Microsoft Dynamics CRM
SAML Single Sign-on
More apps from Kayako community
REST API integrates with your apps and backend systems
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
You don’t want exclusively a wide range of features and scalable pricing packages from a credible Help Desk Software. Almost as crucial as core features is a trustworthy customer support. You want to ensure that if you have any questions about Kayako or Rescue by LogMeIn, or you run into a problem, or perhaps you’ll need to request a specific update or functionality beneficial to your company you can trust in a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.
US Office: 2225 East Bayshore Road Suite 200 Palo Alto, CA 94303EU Office: Grojecka 70/13 Warsaw, 02-359 Poland
If you need more information about Kayako or you simply have a question let us know what you need and we’ll forward your request directly to the vendor.
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