What is better Kayako or Rescue by LogMeIn? There is a wide range of Help Desk Software products out there today. The ideal way to find out which app fits your needs best is to compare them side by side. As an example, here you can examine Kayako and Rescue by LogMeIn for their overall score (9.0 vs. 7.4, respectively) or their user satisfaction rating (95% vs. N/A%, respectively).
You can even examine their individual modules and pricing stipulations as well as other valuable data below. When matching products make sure to analyze their similar functions and mark their disparities to obtain a clearer picture of both deals. Likewise, bear in mind to assess secondary issues including security, backup, usability, and customer service.
At the moment, the most significant solutions in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
In case you are still having second thoughts about which service will be best for your company it may be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each solution is and how extensive is its online presence. For example, in case of Facebook Kayako has 10897 likes on their official page while Rescue by LogMeIn profile is liked by 88526 people.
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