What is better Jira Service Desk or SupportBee? Selecting the best Help Desk Software for your company is difficult with various functions, choices, and terms to check. But, depending on our website will help you to streamline the necessary steps by reading all crucial services in a single location.
As an illustration, you can contrast Jira Service Desk and SupportBee for their features and overall scores, in this case, 9.0 and 7.5, respectively. Similarly, you can check which one has superior general user satisfaction rating: 96% (Jira Service Desk) and 94% (SupportBee) to find out which product is better for your company. Don’t just buy the service with the cheapest price, but the solution that has the most cost-effective value.
At this time, the top products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
When you pick a software that you believe will work best for your company you shouldn’t only limit yourself to what experts have to say about it. Quite frequently individual experience with the product may change, depending on your own preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable impression of how real users of Jira Service Desk and SupportBee evaluate their contact with the app. Our system is based on advanced analysis of product appearances on other sites, social media and blogs, so you will receive a full and credible landscape of what other customers think about every service. In this example Jira Service Desk got a total satisfaction rating at 96% while for SupportBee 94% of users claim they had a positive experience with it.
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