What is better Jira Service Desk or NobelBiz OMNI+? Today’s businesses look for the top Customer Support Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to evaluate Jira Service Desk and NobelBiz OMNI+ down to the very details of their individual offers.
You can even check our total scoring values, which rate the software general quality and performance. Jira Service Desk got a 9.0 score, while NobelBiz OMNI+ has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 96% (Jira Service Desk) against 100% (NobelBiz OMNI+). Don’t forget to opt for the solution that best matches your top needs, not the application with the higher number of features.
Those of you who don't have much time or would like to get a Customer Support Software suggestion from our team might want to take a look at these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
If you continue having doubts about which software will work best in your case it may be a sound idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how extensive is its online presence. For instance Jira Service Desk Twitter account has currently 86083 followers. At the same time NobelBiz OMNI+ Twitter is followed by 472 people.
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