What is better NobelBiz OMNI+ or ManageEngine ServiceDesk Plus? Buying the best Customer Support Software for your company is vital to boosting your company’s productivity. In our platform, you can easily review numerous solutions to see which one is the right software for your requirements. Here you can match NobelBiz OMNI+ vs. ManageEngine ServiceDesk Plus and check out their overall scores (8.0 vs. 8.7, respectively) and user satisfaction rating (100% vs. 100%, respectively).
Additionally, you can browse the specifics of prices, terms, plans, features, tools, and more, and find out which software offers more advantages for your business. In practice, select the software that lets you to add/remove features and price terms to match your sales growth or lack of it.
We are aware that not all people have enough time to test dozens of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
It may not always be enough to simply compare NobelBiz OMNI+ and ManageEngine ServiceDesk Plus with one another. Even though reliable features, pricing plans and user reviews are all important and should be included when making a final decision, you should also take a look at the recognition and awards merited by every product. Very often a less popular app may turn out to be a good choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which proves that despite lesser market presence it’s a significant rival to the services that dominate the market.
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