What is better Jira Service Desk or KnowledgeOwl? If you wish for an efficient Customer Support Software product for your company you have to remember to examine various solutions. It doesn’t have to be complex, and can be as simple as matching their features in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can check Jira Service Desk’s overall score of 9.0 and compare it against KnowledgeOwl’s score of 8.0; or Jira Service Desk’s user satisfaction level at 96% versus KnowledgeOwl’s 97% satisfaction score.
The comparison will help you find out the pros and cons of each program, and choose which fits you requirements better. Beyond the robust features, the software that is easy to understand and use is always the better option.
We did our best to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
It may not always be sufficient to just compare Jira Service Desk and KnowledgeOwl against one another. While reliable tools, pricing and user reviews are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by every software. Very often a less known product may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that regardless of smaller market presence it’s a significant rival to the apps that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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