What is better Jira Service Desk or Banckle Live Chat? When you compare Jira Service Desk and Banckle Live Chat, you can actually see which Customer Support Software product is the more suitable option. This guarantees that your enterprise can get the most productive and useful software. You can study the specifics, like available tools, costs, plans offered by each vendor, offer stipulations, and many more
We also let you check their total scores to know which one looks to be better. Jira Service Desk has 9.0 points for overall quality and 96% rating for user satisfaction; while Banckle Live Chat has 6.5 points for overall quality and 94% for user satisfaction. Likewise, you can also check which software business is more credible by sending an email request to the two companies and find out which company replies sooner.
We are aware that not all businesses have the time to scrutinize a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
Both Jira Service Desk and Banckle Live Chat were tested by a panel of reliable SaaS experts who conducted a thorough study of all key elements of every product. Their ultimate rating was calculated with unique SmartScore algorithm which calculates an individual partial score to each factor like: main features, customer support, mobile device support, security, customer satisfaction and media presence. We realize useful features are not the only aspect essential to a business so we make an effort to pay attention to all aspects of a product prior to calculating its final rating.
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