What is better iTouchVision Case Management or LiveOps? We are here to streamline the process of contrasting Customer Support Software products for you. For example, on this page you can check the overall performance of iTouchVision Case Management (7.7) and compare it with the overall performance of LiveOps (7.1). It's also possible to match their overall user satisfaction rating: iTouchVision Case Management (98%) vs. LiveOps (99%).
What’s more, study their services in detail to determine which product can better address your company’s requirements. Generally, any business solution should allow you to comfortably check the big picture, all the while giving you immediate access to the details.
Those of you who don't have much time or would like to get a suggestion from our experts may want to examine these top choices for this year: .
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Almost as essential as features and customer support level are pricing packages made available by iTouchVision Case Management and LiveOps. Although price should not be the sole factor it’s definitely a significant thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up every time your business develops. Make sure you don’t select plans that have additional functionalities that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can often benefit from more affordable prices. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and gives you a solid overview of what it’s like to work with iTouchVision Case Management and LiveOps.
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