What is better ISL Online or ScreenConnect? Assessing products to get the best Customer Support Software need not be complicated. On our review platform, we enable you to match ISL Online and ScreenConnect and quickly analyze their varying features. We allow you to examine their capabilities, supported devices, level of support, costs, terms, and many more.
You can even review their overall score (8.4 for ISL Online vs. 9.0 for ScreenConnect) and overall customer satisfaction level (88% for ISL Online vs. 96% for ScreenConnect). Devote time to review your top choices and find out which one is ideal for your company. Similarly, you have to consider the vendor’s background; can they be relied upon and will they still be operating a few years from now?
As of now, the leading services in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which solution will work best for your business it may be a good idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how wide is its online presence. For example ISL Online Twitter account has currently 871 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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