What is better ISL Online or ScreenConnect? To ensure that you purchase the most effective and productive Customer Support Software for your company, you have to compare products available on the market. For example, here it is possible to match ISL Online’s overall score of 8.4 against ScreenConnect’s score of 9.0. You may also evaluate their general user satisfaction: ISL Online (88%) vs. ScreenConnect (96%).
Moreover, you can evaluate their strengths and weaknesses feature by feature, including their terms and conditions and pricing. By comparing products you are more likely to select the right software for your requirements. Of course you must understand your specific needs to realize which service matches those needs.
Those of you who don't have much time or would like to get a Remote Support Software recommendation from our team might want to take a look at these top choices for the current year: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you research different Customer Support Software services you shouldn’t just analyze their list of features and provided pricing packages. Pay attention to the fact that the service must be adjusted to your standards and business so the more flexible their offer the better. Explore which OSes are supported by ISL Online and ScreenConnect and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many businesses.
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