What is better InvGate Service Desk or ProProfs Help Desk? If you’re experiencing a hard time choosing the right Help Desk Software product for your situation, try to compare and contrast the available software and discover which service offers more benefits. For example, here you can assess InvGate Service Desk (overall score: 8.7; user rating: 100%) vs. ProProfs Help Desk (overall score: 8.5; user rating: 100%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current situation. Having a clear table to match their features will significantly boost the possibility of finding the right product for your company. Take a closer look at other areas of the software such as if it’s easy to use, adaptability, scalability, and pricing terms.
We did our best to prepare reviews of all popular Service Desk Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshservice.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Every time you pick a app that you think will work best for your team you shouldn’t simply limit yourself to what professionals have to say about it. Very often personal experience with the service will vary, depending on your own goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate overview of how real users of InvGate Service Desk and ProProfs Help Desk rate their contact with the service. Our system is built around detailed analysis of product mentions on other websites, social networks as well as blogs, so you are going to obtain a full and reliable overview of what other users think about each product. In this example InvGate Service Desk got a total satisfaction rating at 100% while for ProProfs Help Desk 100% of users express they had a positive experience with it.
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