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Compare InvGate Service Desk vs iHelpDesk

What is better InvGate Service Desk or iHelpDesk? You can use our scoring system to help you get a general idea which Help Desk Software product is better for your company. For overall product quality, InvGate Service Desk received 8.7 points, while iHelpDesk earned 6.5 points. At the same time, for user satisfaction, InvGate Service Desk scored 100%, while iHelpDesk scored 100%.

Information regarding their unique elements, tools, supported platforms, customer service, etc. are available below to provide you with a more accurate comparison. Remember to get only the functions that you need to avoid wasting cash for tools which are redundant.

In the event you need to quickly find the top Service Desk Software according to our experts we suggest you take a look at these services: Freshservice, Zendesk, LiveAgent.

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Advanced ticket management

  • Intuitive
  • Collaboration
  • Multi-department support

Service desk analytics

  • Time-tracking
  • SLA management

Cutting-edge automation and integration

  • Workflows
  • Flexible interaction
  • Gamification

Standard features

  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration

More features

  • Self-service for user
  • Custom interface
  • Interactive dashboard
  • Asset management
  • Breaking news
  • Smart notifications
  • Templates
  • Branding
  • Multilingual support
  • Import active directory import

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks

Integrations

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Assets
  • InvGate Insight
  • FileWave
  • SAML
  • Microsoft SCCM (System Center Configuration Manager)
  • Zapier
  • ITIL-verified

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.

Company Email

info@invgate.com

Contact No.

Company's Address

524 Union Street #270
San Francisco, CA 94133
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

iHelpDesk core features include:

  • Request abd Problem Management
  • Effective Email Management
  • Self-Service Portal
  • Reports
  • FAQ Knowledge Base

Pricing Info

iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.

Free

  • 1 Agent
  • 1 Mailbox
  • 1 Ticket Rules
  • 200MB Storage

Professional – $8 per agent/month or $80 per agent/year

  • 8 Agents
  • 10 Mailboxes
  • 10 Ticket Rules
  • 2GB Storage
  • 1 Domain
  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data

Enterprise – $25 per agent/month or $250 per agent/year

  • Unlimited Agents
  • 30 Mailboxes
  • 30 Ticket Rules
  • 6GB Storage
  • Multiple Domains
  • SLA Views

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A help desk platform developed to help organizations and businesses to keep track of issues adn enhance the quality of service.

Company Email

support@ihelpdesk.com

Contact No.

Company's Address

3601 Highway 7 East, Markham
Ontario L3R 0M3
Canada

In case you continue having doubts about which app will be best for your business it might be a sensible idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular each product is and how large is its online presence. For example InvGate Service Desk Twitter account has currently 1164 followers. At the same time iHelpDesk Twitter is followed by 1 people.

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